Question 1

What is Bump Score?

Accepted Answer

Your Bump Score is a 0–100 rating that measures how visible your business is across search engines and AI platforms like ChatGPT, Perplexity, and Gemini. It’s calculated from real metrics — technical SEO, content quality, performance, GEO readiness, AI visibility, and trust signals.

Question 2

How does the free scan work?

Accepted Answer

Enter any website URL on our homepage. Bump analyses your site across 6 categories using PageSpeed Insights, structured data validation, and AI visibility checks. Results are instant and free — no account required.

Question 3

Who is Oly?

Accepted Answer

Oly is your AI growth agent. He monitors your online presence, generates content, tracks competitors, captures leads, and surfaces insights — all automatically. Think of him as a digital marketing team member who never sleeps.

Question 4

What’s included in the 14-day free trial?

Accepted Answer

Every plan includes a 14-day free trial with full access to all features at that tier. Your card is collected at signup but you won’t be charged during the trial. Cancel anytime before the trial ends and you won’t pay a thing.

Question 5

How do I upgrade or change my plan?

Accepted Answer

Go to Dashboard → Settings → Billing. You can upgrade instantly (new features activate immediately) or downgrade (takes effect at the end of your billing period).

Question 6

How do I cancel my subscription?

Accepted Answer

Go to Dashboard → Settings → Billing → Manage Subscription. Cancellations take effect at the end of your current billing period. Your plan downgrades to Signal (basic) and all your data is preserved — you can upgrade again anytime.

Question 7

What is GEO (Generative Engine Optimisation)?

Accepted Answer

GEO is the practice of optimising your website to be cited by AI platforms like ChatGPT, Perplexity, and Gemini. It includes adding structured data, creating an llms.txt file, and formatting content so AI can extract and reference it.

Question 8

How often is my site scanned?

Accepted Answer

Depends on your plan: Signal monthly, Amplify weekly, Dominate daily. You can also trigger manual re-scans from your dashboard at any time.

Question 9

Is my data safe?

Accepted Answer

Yes. We use encryption in transit (TLS) and at rest, row-level security on our database, and process data in accordance with UK GDPR. We never sell your data. See our Privacy Policy for full details.

Question 10

Can I export or delete my data?

Accepted Answer

Yes. Contact us via the support form below to request a data export or account deletion. We respond within 30 days as required by UK GDPR.

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